General Terms and Conditions (AGB)

§ 1 Scope

(1) These General Terms and Conditions (hereinafter „AGB") apply to all contracts between Taha Başkan – Steuerberatung, Lietzenburger Str. 107, 10707 Berlin (hereinafter „steuerhelp24.de") and its clients (hereinafter „client") concluded via the website or the mobile application (web app) of steuerhelp24.de.

(2) Conflicting or deviating terms of the client are not recognised unless steuerhelp24.de has expressly agreed to their validity in writing.

§ 2 Scope of services

(1) steuerhelp24.de provides commercial tax assistance. The specific scope of services depends on the service selected by the client in the web app:

a) Preparation of the income tax return

• steuerhelp24.de prepares the income tax return for the selected assessment period based on the data and documents provided by the client.
• The service includes the mathematical evaluation and electronic transmission to the tax office after approval by the client.
• Note: The review of tax assessments and the filing of legal remedies (objections) are not part of this service unless separately commissioned.

b) Tax advice (video call)

• Advice on individual tax questions as part of a booked video appointment.
• The advice is given exclusively on the basis of the facts described in the conversation.

(2) No authority to receive mail: Subject to a separate agreement, steuerhelp24.de is not authorised to receive tax assessments. Tax assessments are sent directly to the client. The client is responsible for meeting deadlines (e.g. objection period).

(3) steuerhelp24.de is entitled to use expert third parties and data processing companies to carry out the assignment.

§ 3 Client's duty to cooperate

(1) The client is obliged to provide all information relevant to the tax return completely and truthfully in the web app and to supply the required documents.

(2) steuerhelp24.de treats the figures and statements provided by the client as correct. steuerhelp24.de is only obliged to check the documents for accuracy and completeness if this has been separately agreed in writing.

(3) Disadvantages arising from late or incorrect information provided by the client are not the responsibility of steuerhelp24.de.

§ 4 Fee agreement

(1) The statutory remuneration for tax advisors is governed in principle by the Tax Advisor Remuneration Ordinance (StBVV).

(2) Deviating agreement: By commissioning via the web app, the client and steuerhelp24.de enter into a fee agreement in text form pursuant to § 4 StBVV. The client expressly agrees that instead of the statutory fees, the flat prices displayed in the web app at the time of ordering (e.g. fixed price for the tax return or per-minute price for video advice) shall be charged.

(3) The fee is due upon invoicing. steuerhelp24.de is entitled to make the transmission of the tax return dependent on prior payment of the fee (right of retention).

§ 5 Electronic communication

(1) Communication takes place primarily electronically (email).

(2) The client is aware that unencrypted email communication entails risks to confidentiality. By using the web app, the client consents to electronic communication.

§ 6 Liability

(1) Limitation of liability: The liability of steuerhelp24.de for claims for damages of any kind, whether contractual or non-contractual, is limited in the case of a single negligently caused loss event pursuant to § 67a para. 1 no. 2 StBerG to € 1,000,000.00 (in words: one million euros).

(2) The limitation of liability does not apply to damages resulting from injury to life, body or health, nor to damages based on intent or gross negligence.

(3) Claims of the client expire three years after the claim arises, but no later than three years after the end of the assignment, insofar as no shorter statutory limitation periods apply.

§ 7 Right of withdrawal

Consumers are entitled to a statutory right of withdrawal for distance contracts.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (steuerhelp24.de, Lietzenburger Str. 107, 10707 Berlin, email: info@steuerhelp24.de) by means of an unambiguous statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.

Consequences of withdrawal

If you withdraw from this contract, we shall repay you all payments we have received from you without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment we use the same means of payment that you used for the original transaction.

Expiry of the right of withdrawal

The right of withdrawal also expires in the case of a contract for the provision of services if we have fully performed the service and only started performing the service after you have given your express consent and at the same time confirmed your awareness that you will lose your right of withdrawal upon full performance of the contract by us.

§ 8 Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. The European Commission provides an online dispute resolution (OS) platform: https://ec.europa.eu/consumers/odr/

§ 9 Final provisions

(1) The law of the Federal Republic of Germany applies.

(2) The place of jurisdiction is Berlin insofar as the client is a merchant or a legal entity under public law.

(3) Should individual provisions of these AGB be invalid, the validity of the remaining provisions shall not be affected.

Sample withdrawal form

Contact

info@steuerhelp24.de